Frequently Asked Questions
If I order a tree print to frame myself, what size frames do you accommodate?
Designs are set up to fit 11x14, 16x16, or 16x20 standard frames.
What if my family is non-traditional or contains divorces/multiple marriages/adoptions/half-siblings, etc.?
We can discuss these details during your consultation! Since each case is unique and each family may choose to showcase themselves differently, I am happy to help you display your family exactly as you want.
My "fill in the gap" research will adhere to standard genealogical records and relationships.
How long does the process take?
Each project is unique, so timing will vary. Here are some estimates:
I’ve committed to responding to requests for consultation within 3 days.
Once we agree on your project scope, I’ll provide a proposal detailing our agreement. Upon receipt of your deposit, I will begin work.
I will provide regular status updates on progress.
Once the design is approved, the digital file will be delivered within 3 days after payment of the balance.
Production of physical prints will begin within five business days.
The standard turnaround from my frame vendor is about two weeks.
Products will be shipped via USPS.
Can I purchase research only, without buying tree artwork?
Yes! You can purchase a family research project without a family tree. The rate structure will be the same as “Fill in the Gap” research. We’ll discuss project scope in your consultation.
Can I return or cancel my project?
Read about the return and cancellation policy here. See additional details on Terms and Conditions page.
What payment methods do you accept?
Payment can be made via credit card (Stripe), Venmo, and EFT.